Frequently asked questions

Answer to your question not here? Then make sure to contact us, our staff will get back to you quickly

What type of balloons do you use?

We only use professional quality supplies. All of our latex balloons are from Qualatex and are made from 100% biodegradable natural latex, these balloons biodegrade at the same rate as an oak leaf. Our foil balloons are proffessional quality balloons from Qualatex, Anagram, North Star Balloons, and Unique

How long will my balloons float for?

Depends on the type of balloon, helium filled latex balloons will float on average for approximately 12 to 16 hours depending on environmental factors, such as outdoor temperature, room temperature, weather, and humidity. Helium balloons can be treated with ULTRA HI-FLOAT which can extend the life of your balloons float up to 24 to 48 hours. If you need your balloons to float for longer than 24 hours we reccomend using foil balloons instead of latex

Do you deliver on weekends or can we pick up an order on a weekend?

We at Gold Coast Party Supplies understand that most peoples events are on weekends so we are more than happy to deliver on Saturdays and Sundays as well as have orders collected on these days

How do I book your services?

Simply head over to our contact page and send us a message, make sure to let us know some basic information about your event and what services you are interested in. Alternatively you can call us on 0478 215 502 during our business hours 9 am to 5 pm, 7 days a week

How much notice do you need?

It depends upon the time of year your event is held, we prefer to have at a minimum two weeks notice, however we can accommodate last minute requests if we have vacancies

What time can I have my order delivered on picked-up?

We try to keep deliveries and order pick-ups between 9am to 5pm, 7 days a week but we are happy to accomodate out of business hours deliveries and order pick-ups

How long does an arch or column last?

Arches and columns indoors can last up to seven days providing they are looked after and aren't subjected to environmental factors. Arches and columns outdoors are subjected to changing temperatures and environmental factors so may only last 1-2 days before some balloons start to pop

Do you have a retail store I can visit?

We currently do not have a retail store that is open to the public, but have a workshop and storage facility for all of our products. All of our products are available online through our store. We can be reached via e-mail and phone 0478 215 502, from 9am to 5pm, 7 days a week. Contact us and we will be able to schedule a look at our products

Why is there and what is a delivery, setup and/or strike charge?

Our delivery charge depends on the location of the event and our setup charge depends on the complexity of the set-up. A strike charge is when we return and remove the decor and retrive our equipment, it isn't required for all event types

How long will it take to setup my decor?

Depending on the size and type of the decorations, it usually takes between 30 minutes to four hours to build and setup your balloon decorations